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A16. Information Security Incident Management
General

Articles in this section

Are data recovery processes in place?
Do you have a written incident response plan in place?
Do you maintain written disaster recovery procedures / a Disaster Recovery Plan (CRP)?
Have you experienced a cybersecurity event in the past two years?
Will you share the results of a cybersecurity audit if you conduct any?
Will you agree to provide all reasonable assistance with any investigation into a cybersecurity incident affecting our data?
Will you agree to coordinate with us on any external communications relating to a cyber incident that involves our data?
Do you have agreements with subprocessors about data breach notifications?
What is your policy / SLA on breach notifications?
Please describe the service level agreements (SLA) for disaster recovery (RTO/RPO) and what system performance you guarantee after recovery?

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Do you have a written incident response plan in place?

Jonathan van Driessen

September 04, 2021 11:39

Yes, we do.

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Do you maintain written disaster recovery procedures / a Disaster Recovery Plan (CRP)?
Please describe the service level agreements (SLA) for disaster recovery (RTO/RPO) and what system performance you guarantee after recovery?

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